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UK Power Networks – Priority Services Register for vulnerable residents

UK Power Networks are the people who are responsible for keeping the electricity on in our area, regardless of your chosen energy supplier. They own and maintain all the electricity lines and cables.

They keep a list of ‘vulnerable residents’ on their Priority Services Register, so that if there is a power cut they can ensure that those who need it will receive extra support. This doesn’t necessarily mean that they can get the power back on more quickly but they can provide :

  • A priority number that you can call 24 hours a day if you have a power cut
  • Regular text message or phone updates during a power cut
  • Extra support from the British Red Cross to visit your home during an emergency (they’ll check with you first).

If you are elderly or disabled, have young children or rely on specialised medical equipment then you can apply to go onto the Priority Services Register at www.ukpowernetworks.co.uk/priority.